1. General Policy We aim to deliver high-quality services to every client. However, due to the nature of digital services, our refund policy is as follows:
2. Eligible Refunds
If a project has not been started and the client cancels within 48 hours of payment, a full refund may be issued
If we are unable to deliver the agreed service due to our fault, a proportional refund will be considered
3. Non-Refundable Services
Domain registrations, hosting purchases, and third-party tool subscriptions
Ad spend transferred to platforms (Google, Meta, etc.)
Completed design, development, or content work
Business registration fees paid to government authorities on your behalf
4. Process All refund requests must be submitted in writing to sitessymphony@email.com within 7 days of the incident. Approved refunds are processed within 7–14 business days.
